Shipping Policy

Shipping Destinations

We offer tracked international shipping to the countries and regions currently available at checkout.

If your destination is not available, please contact us before placing an order. Shipping availability depends on the destination, product type, local import requirements, and carrier restrictions.

All physical orders are currently fulfilled and dispatched from China.

Order Processing Time

We carefully prepare, inspect, and package each order before dispatch.

Our estimated processing times are:

• Regular physical products: Approximately 7 calendar days after payment confirmation.

• Custom-sized, personalized, and made-to-order physical products: 7–10 business days after all required customization details have been confirmed, unless otherwise stated on the product page.

Calendar days include weekends and public holidays. Business days are Monday through Friday, excluding applicable public holidays.

Processing time refers to the period before your parcel is handed over to our shipping partner. It does not include international transit time.

Processing may occasionally take longer due to product availability, public holidays, or unexpected circumstances.

If we anticipate a significant delay, we will contact you with an updated estimated dispatch date and explain the available options, including applicable cancellation and refund rights.

Estimated Transit Time

International transit time begins after your parcel has been handed over to the shipping carrier.

Estimated total delivery time = Order processing time + International transit time.

Shipping times vary by destination and selected shipping service.

Estimated delivery dates shown at checkout, where available, may already include both processing and transit time and should not be calculated twice.

Delivery estimates are not guaranteed arrival dates. Customs clearance, severe weather, public holidays, remote locations, and local carrier conditions may affect delivery.

Shipping Rates and Free Shipping

Shipping rates and free-shipping thresholds vary depending on the destination, parcel weight, and order value.

The shipping charges and available free-shipping options displayed at checkout apply to your order.

Free-shipping eligibility is calculated using the qualifying merchandise subtotal after discounts and before any applicable duties or import taxes.

If an unusually heavy, oversized, or restricted order requires alternative shipping arrangements, we will contact you before dispatch.

No additional shipping charges will be collected without your agreement.

Tracking Your Order

Tracked shipping is provided for physical orders where supported by the selected shipping service.

Once your parcel has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow approximately 1–3 business days after dispatch for tracking updates to become available.

Tracking information may not appear immediately after a shipping label is created. Updates may also pause during international transit, customs clearance, or transfers between carriers.

If tracking has not updated for an extended period, please contact us for assistance.

Customs, Duties and Import Taxes

International orders may be subject to import duties, VAT, customs charges, brokerage fees, or other local taxes.

Any applicable import charges collected by us at checkout will be displayed before payment.

Where charges are not collected at checkout and are legally payable by the recipient under the applicable shipping arrangement, the recipient may be required to pay them directly to the customs authority or delivery carrier.

Import charges depend on the destination, product classification, country of origin, declared value, and applicable regulations.

Please contact us before ordering if you have questions about import charges.

If a parcel is returned due to unpaid import charges, we will review the circumstances and contact you regarding the available options.

Refunds, reshipment arrangements, and any permitted deductions will be handled in accordance with our Refund Policy and applicable consumer law.

Shipping Address and PO Boxes

Please ensure that your shipping address, postal code, contact number, and email address are accurate before completing checkout.

If you notice an error, contact us as soon as possible.

We will do our best to update your shipping details before dispatch, but changes cannot be guaranteed once processing or shipment has begun.

Some international shipping services do not support PO Box addresses. If a physical street address is required, we will contact you before dispatch.

If a parcel is returned because of an incorrect or incomplete address, we will contact you to discuss the available options.

Additional reshipping charges may apply where legally permitted and will not be collected without your agreement.

Delayed, Missing or Lost Parcels

If your parcel has not arrived within the expected delivery period or tracking has not updated for an extended time, please contact us with your order number.

We will investigate the issue with our shipping partners.

If a parcel is lost, significantly delayed, or not delivered, we will provide an appropriate resolution in accordance with applicable consumer law. Depending on the circumstances, this may include a replacement, refund, or another legally required remedy.

You will not be required to wait indefinitely for a carrier investigation before exercising applicable statutory rights.

If tracking indicates that your parcel has been delivered but you cannot locate it, please check your mailbox, delivery location, household members, or building reception and contact us if the parcel remains missing.

Split Shipments

Whenever possible, we ship all physical items in an order together.

Some orders may require separate shipments due to product availability, customization, parcel weight, or carrier restrictions.

If we divide your order into multiple shipments, we will notify you and provide separate tracking information.

You will not be charged additional shipping fees when we decide to split an order.

If you request separate shipping, additional charges may apply with your prior agreement.

Digital Products

Digital products, including downloadable guides, documents, and video content, do not require physical shipping.

Access details or delivery instructions will be provided electronically to the email address associated with your order.

Contact Us

If you have questions about shipping, tracking, or delivery, please contact us through our Contact Us page or email sofiayinyang8635@gmail.com.

Please include your order number when contacting us about an existing order.